Watch and Learn
Agency interface is a complex business. Carriers often have little sense of how well transactions like bridging, real time rating, and endorsement requests are really going. On top of that, each time an agent rates a policy or bridges a new business application there are lessons that can be learned so that you can hone your business rules or rating workflow to improve the agent experience.
AgencyConnect's Control Tower gives carriers comprehensive real-time visibility into what's going right and what's going wrong with agency interface. Don’t wait for your agents to call and complain (they often don’t, they just move on to the next carrier). Control Tower provides carriers with insight into key statistics like activity by transaction type, source system, success ratios, data validation errors, and even system activity by time of day. With AgencyConnect Control Tower, carriers have more powerful information than ever upon which to make decisions about agency interface - keeping their agents happy and productive.