If you look at our website, we list our products, including their name and some description of their function.
But insurance companies have problems – they need solutions such as “connecting to comparative raters” or “our agent portal ranks poorly with agents, we need a better one”.
That’s why we list a handful of solutions on our website as well – of course they link back to the products that we implement and license to our customers.
Today we hit a milestone in a pilot for a regional workers compensation insurance company – the project is to enable their first upload from agents desktop systems.
The problem our client faced was that upload of policy data for quick quoting doesn’t work without somebody fixing the data from the agent. Some experts we talk to estimate that 80% of all uploads will fail as a result of simple data problems (for auto insurance the agent sends “Chevy” while the carrier knows “Mr. Obama’s Chevrolet”) or of complex data problems such as conditional rules set by the carrier.
The solution to this problem is to pop a page for the agent to fix the data or answer the additional questions. We call this feature “Interview“. The client’s portal wasn’t robust enough to handle the upload nor the data correction. So we implemented AgencyConnect with Interview and were ready to test.
Today the milestone was achieved – the first upload worked. Early feedback from an agent was positive saying that previously her uploads would fail and data errors couldn’t be fixed and the agent didn’t want to submit the paper application so they went to another carrier; but now it’s so easy to complete they’ll send more business to this carrier.
It’s also noteworthy that we have integrated with yet another back-office insurance policy administration system called WCMS by Stone River. We are hooking up WCMS with
Having off-the-shelf software that makes these connections plus enables the agent to correct data errors is a competitive advantage for AgencyPort. Contact us if you’re facing similar issues with agency connectivity.