Rethinking the Bridge Part 2: Complex Commercial Lines

When meeting with developers, we often get questions about upload bridging and if it makes sense in today’s commercial insurance world. Despite advances in technology, workflows remain complex, inefficient and painful, especially for Agents. While some Carriers still opt to address the issue with a traditional upload bridge (requiring Agents to change their workflow), we […]

Let’s Up the Failure!

When was the last time you had the freedom to inconsequentially fail? At this week’s “State of the Industry and Industry Analyst Panel Discussion” at the ACORD/LOMA Conference in Orlando, Deb Smallwood from SMA, Matthew Josefowicz from Novarica, Karen Pauli from TowerGroup, Steve Weisbart from the Insurance Information Institute and Anthony O’Donnell from Insurance Innovation […]

There’s a Reason it’s Called Specialty

No matter how you describe it—non-standard, difficult to place, unusual, higher risk—Specialty business is just plain tricky. And that complexity extends to moving Specialty lines to the web. The extra attention and expertise that these risks demand are particularly challenging in today’s increasingly commoditized, STP, automate-whatever-the-heck-you-can-put-your-hands-on P&C world. Despite this complexity, Specialty automation has already […]

Shielding Agents During a PAS Conversion

If you are an insurance IT exec reading this post, there’s a really good chance that your company is in the middle of—or seriously thinking about—a policy administration system conversion or consolidation.  A really good chance. In fact, Novarica tells us more than one-third of the industry currently falls into this new policy system bucket. […]

Users Know

Let’s imagine you need a new car. Your old ride has nearly 100,000 miles on it and isn’t really projecting the sophisticated, classy, but still-a-little-dangerous image you’re going for. The seats are uncomfortable. It gets terrible gas mileage. And not having Bluetooth for your phone is really getting to be a drag. One sunny Saturday […]

A Different Kind of Integration

I’ve been thinking a lot about the idea of Work/Life Balance. On the surface of it, it sounds reasonable and altogether healthy—time to work and time to… life?   Today’s Always On, device-saturated reality, however, muddies the concept, turning it into a vague, random (and largely elusive) division of personal time (“Life”) and time spent making […]

Rethinking the Small Commercial Bridge

Agents everywhere scream at P&C carriers about their poor Small Commercial[1] agency interface solutions. The reasons are many, but, ultimately, Agents don’t want to key the same data multiple times.  Today, in order to get three quotes, Agents have to enter data into their own management system and then again into three different carrier systems. To […]

Leading the Way in Professional Services

We’re proud to announce that our Professional Services team has been named to the top 5% Best of the Best in professional services by Service Performance Insight (SPI) in the organization’s 2014 Professional Services Maturity™ Benchmark Report.  SPI is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make “quantum […]